How NatWest’s IT meltdown developed – validation and outsourcing? #btot

Recently worked on a project where a validation phase was supposed to prevent such issues. However since this was outsourced to highly expensive ‘validation specialists’ they didn’t actually know enough to find any problems that the developers didn’t catch. Added hugely to the cost and nothing to the quality of the deliverables. Outsourcing it vastly appealing to the bean-counters but when things go wrong they can go wrong on a greater scale.

a very interesting comment

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