Aug 15, 2008
ATLANTA, Aug. 15, 2008 — Delta Air Lines (NYSE: DAL) today announced that effective immediately it will waive all excess baggage fees for active military personnel traveling on orders. The fee waivers apply to baggage quantity, weight and size, allowing active servicemen and women to travel with optimum flexibility.
“Delta has a long tradition of supporting our troops and it is important that they find travel with us welcoming and flexible,” said Steve Gorman, Delta’s executive vice president – Operations. “We respect the courage our military men and women display every day and the people of Delta find it an honor to serve them.”
Wow, Delta are a really class act.
They charged some US servicemen excess baggage fees – see the servicemen’s YouTube video (http://www.youtube.com/watch?v=_borufk9RTc&feature=player_embedded)
In a snivelling, self-serving blog (http://blog.delta.com/2011/06/07/military-travel-baggage-policies-our-thoughts/) Delta attempt to justify their behaviour.
A commenter mentioned a press release from 2008 – where Delta say promise they’ll waive all fees. Surprise, surprise it has disappeared from Delta’s site. [but not from Google cache, which explains the odd highlighting]
Swallow your pride, Delta. Admit your mistakes.