Trolls – Anonymity – A Better Web? – what about your corporate presence? #btot

If you use social media for your employer and you use a “corporate” voice. You are in effect a troll too.  You seek to interact with real people but you are not present at your end. If you seek to have influence, you too must have a name and be you.

Thoughtful post from Rob Paterson espousing honest conversations, real voices and authenticity. Many places could learn from this.

Why you should use collaborative software [wikis/SP2010(wince)] #km #btot

Most employees don’t spend their time executing business process. That’s a myth. They spend most of their time handling exceptions to business process. That’s what they’re doing in their [e-mail] inbox for four hours a day. Email has become the great exception handler.”

“Unfortunately, what it means is all the learning disappears because it’s hidden away in people’s inbox. It’s not searchable and discoverable “

snippet from @johnt pointing to an earlier Ross Mayfield post. If folk can see how you have sorted things… they’ll know how to sort things.

The ROI of time spent helping others, and performance reviews #btot

Connected people will naturally gravitate toward an ethic where they will trade personal productivity for connectedness: they will interrupt their own work to help a contact make progress. Ultimately, in a bottom-up fashion, this leads to the network as a whole making more progress than if each individual tries to optimize personal productivity.

Perhaps more importantly, the willingness to assist others leads to closer social connections, and increases the likelihood of reciprocal behaviour, where an obsession with personal productivity does not.

On a work basis, businesses today want it (or think they want it) both ways. They want their employees to be personally productive, making the classic logical error that if everyone is highly productive personally then the company will be. Nope.“

a lovely sectionfrom a 2 year old post by @johnt

The Maker Generation in the Enterprise – cognitive surplus #KM #btot

Cognitive surpluses will be put to use sensibly, rather than discarded. We have to get away from the idea that knowledge work is smooth and stable and uniform and assembly-line in structure and characteristic. Knowledge work is lumpy. Period. There will be peaks. And there will be troughs. The current thinking appears to go something like this: “If we have troughs it will look like we don’t have enough work to do, so we need to pretend to work. Let’s fill our days up in advance with things that don’t depend on market or customer stimulus, things we can plan well in advance. And let’s call these things meetings. Then we can look busy all the time.” Such thinking has produced some unworthwhile consequences: layers of people who excel at meetings, who know how to game the process of meetings;  the agendas and minutes and presentations and whatnot. Which then leads to the creation of a class of signal boosters, who summarise meetings and fight over who can carry the signal to the next level within the organisation, who slow work down by constantly asking questions designed to boost their signal-booster reputations, who work as the enterprise equivalent of K Street, unseemlily knocking each other over as they rush to “brief” their superiors in the hierarchy.

The solution to all this lies in recognising that cognitive surpluses can and do exist, and should be put to sensible use. Investing in wikipedia-like projects, dealing with definitions and jargon explanations and data cleansing and question-answering and the like.

Another worthwhile post from @jobsworth, who as part of a point, indicates how we could improve KM in the enterprise.

aneela rose pr & Twitter taking the tweeting bridge #givetowerbridgeback #PRFail

We have generated over 40 pieces of media coverage in 5 months of working with Tower Bridge

I think that Urban Scale’s Open Letter to Twitter sets out the backgroundfor this PR disaster.

I’ll miss the tweeting bridge; and no-one thought it real… or official.


I recently got a terribly nice email from  the Development Manager for Tower Bridge, who said he’d been asked to contact me by Aneela Rose PR regarding this post from 13 June 2011. They were putting every effort into growing their business and in terms of SEO, the blog post appeared as number 3 for the last six months when typing ‘Aneela Rose PR’ into google.

  Shows how well Posterous ranked – and how poor the rest of the SEO must be:-)

After a brief explanation where he reckoned the blame should be his or Twitters, he advised me that Aneela Rose PR are contractors who simply dealt with the exhibition at the Bridge as a tourist attraction – and they had absolutely nothing to do with the chaos that errupted last June.
I’d add they were happy enough to take the credit at the time – and the fact I rank at #3 for them can’t bode well for their SEO skills :-), but I’m happy to clarify that “it wasn’t them, guv“.

Oh, and the bridge itself? Tweeting at!/twrbrdg_itself

@Delta PR #FAIL. Big Style. Delta screw US servicemen for baggage fees.

Delta Air Lines Waives All Excess Bag Fees for Military Personnel

Aug 15, 2008

ATLANTA, Aug. 15, 2008Delta Air Lines (NYSE: DAL) today announced that effective immediately it will waive all excess baggage fees for active military personnel traveling on orders.   The fee waivers apply to baggage quantity, weight and size, allowing active servicemen and women to travel with optimum flexibility.

Delta has a long tradition of supporting our troops and it is important that they find travel with us welcoming and flexible,” said Steve Gorman, Delta’s executive vice president – Operations.  “We respect the courage our military men and women display every day and the people of Delta find it an honor to serve them.”

Wow, Delta are a really class act.

They charged some US servicemen excess baggage fees – see the servicemen’s YouTube video (

In a snivelling, self-serving blog ( Delta attempt to justify their behaviour.

A commenter mentioned a press release from 2008 – where Delta say promise they’ll waive all fees. Surprise, surprise it has disappeared from Delta’s site. [but not from Google cache, which explains the odd highlighting]

Swallow your pride, Delta. Admit your mistakes.

A way to take out spammers? 3 banks process 95% of spam transactions

If you want to stop spam then going after the banks and payment processors that enable their lucrative trade may be your best bet, according to research performed by a team from the University of California-San Diego, the University of California-Berkeley, and the Budapest University of Technology and Economics. After examining millions of spam e-mails and spam Web sites—and making over 100 purchases from the sites advertised by the spammers—the research team found that just three banks were used to clear more than 95 percent of spam funds.

ht to @stopthespam.
Sounds like a pretty good idea. The three banks are:Azerigazbank in Azerbaijan, St Kitts & Nevis Anguilla National Bank in St Kitts &Nevis, and Norwegian-owned DnB Nord in Latvia