Above and Beyond KM » Blog Archive » SharePoint Puzzle

No business uses? No policies?  I thought this was a violation of the rules everyone learned in the IT 101 course on implementing new technology.  What’s worse is that the survey reports that 26% of the respondents claim that their “implementation is being driven by the the IT department with no input from information management professionals.” If this is true, then in a quarter of all cases, the IT professionals have acted contrary to the restrictions they impose on the rest of their organization.

An astonishing, frightening, and worryingly familiar story.

Why Do Great KM Programs Fail?

Check to make sure that your KM program is well managed, with clear goals, vibrant communities of practice, effective use of IT and social media (though without excessive reliance on IT), and valid metrics of the KM program’s contributions.

 That’s what you need to do.

What are the causes? Amongst other things

  •  
    •  assumption is that the standard practices of traditional management—hierarchy, command-and-control, tightly planned work, competition through economies of scale and cost reduction, impersonal communications—are a success
    • view employees as “human resources” i.e. things that can be controlled and manipulated and exploited. 

I recommend the post.