One of the biggest problems with SharePoint seems to be that it has been marketed like a Swiss Army Knife: capable of doing lots of things. However, the tools provided aren’t always up to the job. A case in point is SharePoint’s social media tools. For example, in one recent listserv conversation someone asked about the experience of others in deploying SharePoints blogs and wikis. The uniform response was that those tools were rudimentary at best and ultimately proved disappointing. In fact, each respondent said they were looking for a better, more functional third-party tool that they could plug into SharePoint. What nobody discussed was the opportunity cost of using SharePoint first and leaving their user group dissatisfied.
Not an E2.0 or KM solution then? h/t @VMaryAbraham @Vanderwal