Uncovering the learning habits of leaders and managers – #KM implications #btot

In very broad terms, managers indicated a strong preference for ‘informal’ learning methods, with support from peers, senior managers and internal experts cited particularly strongly.

Interesting report, which points to a preference for learning informally and internally. Surely this points to the requirement for supporting a sharing/collaborative culture? Does your organisation actively support this?

KM, Agile, Kanban practitioners as Craftsmen? #KM #btot

“He who works with his hands is a laborer.

He who works with his hands and his head is a craftsman.

He who works with his hands and his head and his heart is an artist.”

― St. Francis of Assisi

really interesting post from Dave Snowden (@snowded). I cavil a bit at “KM is now a subset of IT”, but like the idea of how to build accreditations and find the idea of leveraging improving Wikipedia entries interesting.

Recruiting staff from vendors? You sure about that? #btot

An interesting couple of tweets from an ex-colleague @9600

Why do $BIGCORPs make senior hires of people previously at a major vendor critical to their operating cost base? Insanity!

I suspect he’s talking about the sales at Nokia…

he then adds

It’s highly likely they’ll have a strong vested interest in $VENDOR (stock) and are almost certainly at least wedded to their tech.

It’s an interesting point, and many of my colleagues will have noticed managers coming in from outside industry; making wide changes and leaving (cf. seagull management). If this happens with these sort of hires, you can then get stuck with $VENDOR solutions, while those who brought them in depart…

How NatWest’s IT meltdown developed – validation and outsourcing? #btot

Recently worked on a project where a validation phase was supposed to prevent such issues. However since this was outsourced to highly expensive ‘validation specialists’ they didn’t actually know enough to find any problems that the developers didn’t catch. Added hugely to the cost and nothing to the quality of the deliverables. Outsourcing it vastly appealing to the bean-counters but when things go wrong they can go wrong on a greater scale.

a very interesting comment

Why are Telecoms so bad at Customer Experience? #btot

The company had a series of values the first of which said ‘We put the Customer first’. The reality was far from this. Customers came a distance second to what was good for the organization. Cost cutting, internal politics, profits and the need for positive analyst briefing always outweighed the Customer. Senior managers said they were interested in the Customer but their actions showed they weren’t. Two occasions spring to mind. The first was when my colleagues suggested we stopped measuring Customer Satisfaction as they never paid any attention to the results! The second occurred on the last day at the company. I attended a budget meeting. We were reviewing where we were spending money for our 55,000 engineers. I always remember observing at the end of the meeting that not one initiative was focussed on improving the Customer Experience. All new initiatives were focussed on cost reduction. The reality was the Customer was not in their blood. It was not part of the culture.

where’s your focus on the customer? Thanks to @martinfaux for this

Wonderful vitriol from Grauniad’s CiF…

Nick Clegg won’t be much use on this issue.

A sensible person might suggest that Nick Clegg is as much use as trying to get dog hairs from your favorite jumper by soaking it in hydroflouric acid, then running over it with a combine harvester, and then ignoring it for 25 years, then returning to the field dressed as a Roman soldier and then bashing at it with a rake, drinking a pint of paraffin and before your kidneys and liver give out, spending your last hour on the planet singing a selection of hits from the pop combo Dollar through the inside of a toilet roll.

Now imagine your jumper is social mobility, and you’ll have a good idea of how much use Nick Clegg is.

… I’d add that I think abolishing grammar schools removed the last vestiges of chance for the “working class”; The Labour party apparatchiks pulling up the ladder behind them. “Baroness” Shirley Williams? Looking at you…

Be #agile by doing less

The problem is that when a small system, like an Agile team, tries to change a large system, like a company and its customers, through long and continuous contact, the small system will change much more than the large system.

This is also known as Prescott’s Pickle Principle:

Cucumbers get more pickled than brine gets cucumbered

ht to @flowchainsensei for reminding me abou @Kallokain