“Most employees don’t spend their time executing business process. That’s a myth. They spend most of their time handling exceptions to business process. That’s what they’re doing in their [e-mail] inbox for four hours a day. Email has become the great exception handler.”
“Unfortunately, what it means is all the learning disappears because it’s hidden away in people’s inbox. It’s not searchable and discoverable “
snippet from @johnt pointing to an earlier Ross Mayfield post. If folk can see how you have sorted things… they’ll know how to sort things.