The government has described the problem of increasing waiting lists and limited stock as a ‘national crisis’. Great Yarmouth was a perfect example: there were 6,000 people on the waiting list (and it had been forecast to double within 5 years), limited social housing stock and decreasing budgets. Then they decided to study their service from a different perspective. Today there are 164 people on the waiting list.
and see how they did it; and reduced costs, too.