The Difficult Conversation and Duty to Accommodate – The GHOST protocol #btot

The gentle, honest, open specific, talk (or GHOST) protocol is a protocol for speaking and listening:

  • Gentle: to say what needs to be said in a manner that does not raise defenses in the other party;
  • Honest: to be true to what is on your mind, and your emotional reaction to the situation;
  • Open: to be open to new information, and to allow it to influence your thinking;
  • Specific: to illustrate what you have to say with clarifying examples and to avoid generalizations;
  • Talk: to take the opportunity of a confidential, safe space to say what you are thinking when it is important. Thinking not Talking is TNT – dangerous!

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