Check to make sure that your KM program is well managed, with clear goals, vibrant communities of practice, effective use of IT and social media (though without excessive reliance on IT), and valid metrics of the KM program’s contributions.
That’s what you need to do.
What are the causes? Amongst other things
- assumption is that the standard practices of traditional management—hierarchy, command-and-control, tightly planned work, competition through economies of scale and cost reduction, impersonal communications—are a success.
- view employees as “human resources” i.e. things that can be controlled and manipulated and exploited.
I recommend the post.